Summary
We want customers to stay with Join It because they love the software - not because it’s hard to leave. That’s why we make canceling your Join It subscription or trial quick and straightforward.
You can cancel your subscription at any time with a couple of clicks!
Before You Cancel (Important)
If your Organization has auto re-billing Memberships, those must be canceled before deleting your Memberships if you do not want them to continue renewing.
Canceling your Join It subscription does not automatically cancel member auto re-billing. This is intentional, so Organizations can move their memberships to another platform using Stripe if needed.
If you’d like help canceling auto re-billing memberships before deletion, our support team is happy to assist via chat or email: Support@joinit.com
Can We Change Your Mind?
We’d love the chance to keep working with you.
If you’re running into an issue, missing a feature, or have feedback about your experience, please reach out - we’re always improving Join It and truly value your input.
Steps to Cancel Your Subscription
If you'd like to continue with cancelling follow the steps below:
Go to your Dashboard and open Settings, then select Billing from the left-hand navigation.
You’ll see your active subscription. Click the link at the bottom of the page where it says:
“If you’re looking to cancel your plan, then you can easily do so here.”
Or, use the direct cancellation link here: https://app.joinit.com/billing/cancel
Before proceeding, you’ll need to delete your Memberships.
This step is required in order to cancel your subscription.
If you have auto re-billing memberships and want those canceled, make sure that is handled before deleting your memberships.
On the cancellation page, click “Permanently delete memberships” and follow the prompts to complete the deletion.
Once your memberships have been deleted, click the button to cancel your subscription.
Once completed, your subscription or trial is canceled immediately.
Frequently Asked Questions
Do I need to remove extra Admins that I've paid for before cancelling?
Yes, If you’ve added additional paid Admins beyond what’s included in your plan, those should be removed. Otherwise, charges for those Admins may continue.
Do I need to cancel auto re-billing members before cancelling?
Yes, when cancelling your Join It account, it doesn't automatically cancel Members auto re-billing Memberships--that way an Organization can take their memberships with them to another platform using Stripe.