Summary
The Member Check-In tool is one of the most popular features in Join It. It allows organizations to easily track attendance, manage access, monitor redemptions, and generate detailed reports - all while providing a smooth experience for members.
Members can be checked in using a phone camera, scanner device, kiosk, or directly through the admin dashboard.
Activating Check-ins
Check-in functionality is available on premium plans (Total or Extra).
To enable:
Go to any Membership Record
Scroll down to where you see the 'Enable Check-in Tools' button
Click that button to turn Check-Ins ON
This only needs to be done once, it activates for all memberships moving forward.
Screenshot Description: Displaying where to activate the check-in feature
Check-In Methods
You can choose from four flexible check-in methods depending on your setup:
1. Manual Check-In (via Membership Record)
Check in members directly from their membership record in the admin dashboard.
Pros to this approach:
No additional devices required
Members don’t need their digital card
Cons to this approach:
Requires database access
Slightly slower than scanning methods
Screenshot Description: Displaying where the check in process via Membership Record
2. QR Scan via Scanner Device
Use a third-party barcode scanner to scan the QR code on a member's Digital Membership Card.
Pros to this approach:
Fast and efficient
Affordable hardware option
Cons to this approach:
Requires purchasing a scanner
Typically connected to a fixed device (less mobile)
Description of video: Going over Member Check-Ins with a 3rd party device
3. QR Scan via Phone Camera
Use any iPhone or Android device to scan QR codes on Digital Membership Cards.
Pros to this approach:
Quick and easy
No additional hardware needed
Highly mobile (great for events or large spaces)
Cons to this approach:
Requires staff to either (1) use their own device or (2) be provided a device
Screenshot Description: Displaying an example Digital Membership Card
4. Kiosk Check-ins (Self-Service)
Kiosk Check-In enables members to scan themselves in, without Admin assistance. Just set up a scanner at your location and let members handle the rest.
Pros to this approach:
Speeds up check-ins and reduces wait times
No Admins required for check-in
Fully self-service experience for members
Cons to this approach:
Requires purchasing a standalone scanner
Here's where you can check out more information on Kiosk Check-ins.
Screenshot Description: Showing the Kiosk Check-in page
Check out a Member
In addition to check-ins, you can also check members out.
This feature allows you to record the exact date and timestamp when a member leaves your facility or event. This can be useful for tracking total visit duration or managing capacity.
Screenshot Description: Showing the Member Check Out option
Adding Notes to a Check-In
You can attach notes to any check-in for additional context.
Common use cases include:
Recording attendance details (e.g., late arrival, early departure)
Tracking special access or privileges used
Logging incidents or important observations
Noting event-specific details (class type, session, instructor, etc.)
Notes provide helpful context when reviewing reports later.
Check in Reporting
To access Check-In Reports:
Go to the Insights tab
Click on Reports
Select Check-In Reports
For a full breakdown of available data and features, learn more about this report here.
Frequently Asked Questions
Does this work with all Barcode Scanners?
While we can't promise that it works with all Barcode Scanners, the QR codes that we use are universally encoded to be compatible with most Barcode Scanners that read 2D Barcodes (which should be listed in the product description).
List of 3rd Party Scanner Devices we recommend:
Eyoyo Handheld USB 2D Barcode Scanner (via Amazon)
NetumScan-2D-Barcode-Scanner-Handheld [USED IN VIDEO DEMO] (via Amazon)
Zebra DS9308 1D/2D Presentation Scanner (via Amazon)
Can I track check-in locations?
Absolutely! When a 'Check In' is executed, Join It records that ID for the Account who completed the Check In. Within your Organization, you can name each account to represent a Location (Devices, Venues, Admin, Individual, etc.).
Why don’t members see a QR code in the Member Portal?
QR codes are not displayed directly within the Member Portal. To view a member's QR code, make sure that:
QR codes are enabled for your organization (this can be turned on in the Membership Card settings).
Members download their Digital Membership Card to either Google Wallet or Apple Wallet, that’s where the QR code will appear.