Summary

One of our most popular tools within our membership platform is the Member Check In functionality.

Essentially, a Membership can be checked-in through different tools - Phone Camera (any iPhone or Android device), Scanner Device, or through the backend Membership Record. Our system also provides tracking and reporting on these Check Ins.

This allows you to control access, track redemptions, report on visits and much more!

3 Different Check In Methods

Within Join It, we support 3 different approaches to recording a 'Check In', these are just 'channels' for recording a 'Check In', so an Organization can mix and match these approaches as needed.

Check In via Membership Record

The first approach is the most straightforward - adding a 'Check In' via the Membership Record.

Pros to this approach:
- No additional smartphones or devices are required
- Members don't have to have their Digital Membership Cards
Cons to this approach:
- Requires the person completing the Check In access to your Member Database (whether this is truly a 'Con' depends on your structure and who is doing the Check In)
- Takes a bit longer to navigate to the membership record (though, the new persistent search bar in the header makes it very quick ✨)

Description of screenshot: Displaying where the check in process via Membership Record

QR Scan via Scanner Device

Another approach to Member Check In is to use the QR Codes on our Digital Membership Cards and scan them with a 3rd Party Scanner Device.

Pros to this approach:
- Quick and simple to scan the QR code and execute the Check In
- Hardware is cheap to purchase and provide (so that employees don't have to use their own device)
Cons to this approach:
- You have to buy a 3rd party Scanner Device
- Generally, the scanner still needs to be connected to another device (e.g. a laptop at the front desk), so you're less mobile than the approach with a Smartphone

Description of video: Going over Member Check-Ins with a 3rd party device

QR Scan via Phone Camera

The final approach for executing a Member Check In is via a Phone Camera - any iPhone or Android device's camera will read our QR Codes.

Pros to this approach:
- Quick and simple to scan the QR code and execute the Check In
- Nearly everyone already has the hardware (a smartphone - any iPhone or Android device will work)
- Most 'mobile' friendly - e.g. you can scan while away from the front desk, in a field, at a music venue, etc.
Cons to this approach:
- Whoever is doing the scan has to either (1) use their own device or (2) be provided a device

Description of screenshot: Displaying the Digital Membership Card's QR code

Check in Reporting

Currently, we allow for Check In Reports to be downloaded here: https://app.joinit.com/reports

Click on the 'Check In Reports' button at the top of the page next to Payment reports.

Here's the information that's available in these reports:

Membership ID
Email for Membership
Display Name for Membership
Membership Type
Check in date
Check in time
Check in timestamp
User ID of Checker
Alias of Checker (can be used for Location)

Description of screenshot: Displaying an example of an exportable report

Frequently Asked Questions

Does this work with all Barcode Scanners?

While we can't promise that it works with all Barcode Scanners, the QR codes that we use are universally encoded to be compatible with most Barcode Scanners that read 2D Barcodes (which should be listed in the product description).

List of 3rd Party Scanner Devices we recommend:

Eyoyo Handheld USB 2D Barcode Scanner (via Amazon)
NetumScan-2D-Barcode-Scanner-Handheld [USED IN VIDEO DEMO] (via Amazon)

Can I track the Location of a Check-in?

Absolutely! When a 'Check In' is executed, Join It records that ID for the Account who completed the Check In. Within your Organization, you can name each account to represent a Location (Devices, Venues, Admin, Individual, etc.). This provides flexibility for Organizations to better track and receive deeper insights into their Check Ins.

How do I activate this feature?

Note: Activating the Check In Features requires one of our premium Packages such as our Total or Extra packages (see pricing here).

To activate the Check In features, navigate to the bottom of any Membership Record and click the Settings icon (looks like a 'gear' - see screenshot below).

Once looking at the Settings, you'll see the option to show the Check Ins feature. Once you turn this on, then you're all set to start Checking Members In.

This will only need to be done once and then it'll be activated for all Memberships moving forward!

Description of screenshot: Displaying where to activate the check-in feature