Skip to main content

How Members can use their Digital Membership Cards

Learn more about how Members can view and use their Digital Membership Cards

Mitch Colleran avatar
Written by Mitch Colleran
Updated this week

Summary

Organizations have the option to set up Digital Membership Cards, so that Members receive a Membership card attached to their Membership Confirmation emails. 

These Digital Membership Cards are compatible with all Apple's iOS devices (iPhones and iPads) and Google Wallet on Android devices.

iPhones (other iOS Devices)

Apple Wallet Support

  1. Open your Membership Confirmation email on your iPhone (using your preferred email app such as Gmail, Outlook, or the Mail app).

  2. Click on the 'Add to Apple Wallet' button

  3. The card will open, Tap 'Add to Apple Wallet' on that page and then click 'Add' on the next and the card will be saved to your Apple Wallet.

Android Devices

Google Wallet Support

  1. Open your Membership Confirmation email on your Android device in your preferred email app.

  2. Click on the 'Add to Google Wallet' button

  3. From there it'll open your Membership card. Tap 'Add to Google Wallet' on that page and then click 'Add' on the next and the card will be saved to your Google Wallet app (provided you already have Google Wallet installed).

Description of screenshot: Displaying the 'Add to Wallet' button on Confirmation emails

How to Download Your Digital Membership Card

You can download your Digital Membership Card using one of two methods:

  • From the Membership Confirmation Email: The card will be downloadable from the Membership or Renewal confirmation email.

  • From Your Member Portal: Log into your Member Portal and click the ‘Send Card’ button to receive the card.

Description of screenshot: Displaying the 'Send Card' button while logged into the Member Portal

Viewing the Profile Photo

The Digital Membership Card includes a member’s profile photo (when added in Join It), which can be useful for identification at events or member check-ins. However, it’s important to note that the visibility of the profile photo depends on the wallet platform being used:

  • Apple Wallet (iOS Devices):
    The member’s profile photo is displayed on the front of the Digital Membership Card, making it easy for quick visual identification when the card is opened.

  • Google Wallet (Android Devices):
    Google Wallet has stricter design limitations. As a result, the profile photo is only displayed on the back of the Digital Membership Card. To view it, members need to tap the three-dot menu (⋮) or use the “Details” view within Google Wallet.

This difference is due to platform-specific design standards, and it's not something Join It can modify. Regardless of platform, the profile photo is always included on the card and available for reference when needed.

Related Resources

Learn More About Digital Membership Cards

If you're an Organization Admin and would like more information about setting up or managing Digital Membership Cards, you can find further details here.

Did this answer your question?