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Setting a Cancellation Policy

Learn how to set a cancellation policy, so that members must contact the organization to cancel

Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

Summary

Join It gives organizations the flexibility to manage their membership experience - including how cancellations are handled. One important customization is setting a Cancellation Policy, which allows organizations to control whether members can cancel their own memberships.

Setting a cancellation policy allows for organizations to disable a members ability to cancel their membership themselves ('self-service cancellation') and allows the organization to define a policy (e.g. "Contact us at support@your-organization.com" or "Come to our location to cancel in person.").

Why Set a Cancellation Policy?

By default, an organization's members can cancel their own memberships. While this self-service option works well for many organizations, it’s not ideal for everyone. Some groups may prefer to manage cancellations directly - whether for operational, logistical, or customer service reasons.

To accommodate this, Join It allows organizations to disable self-service cancellations and define a custom cancellation process.

How to Set a Cancellation Policy

Follow these steps to update your cancellation settings:

  1. In your Join It dashboard, click on ‘Members’ in the navigation menu.

  2. Select ‘Member Settings’ from the dropdown.

  3. Locate the ‘Cancellation Settings’ tile and click ‘Edit Cancellation Settings’.
    (Shortcut: You can also click here to jump directly to the settings.)

  4. Choose whether or not to allow members to cancel their own memberships:

    • To disable self-cancellation, select "No, members cannot cancel their own memberships."

  5. Provide a clear explanation of how members can cancel their membership instead—e.g.:

This ensures members have the guidance they need while giving your organization more control over the process.

Description of screenshot: Displaying where to set the Cancellation Policy

Frequently Asked Questions

Can Members Cancel their Auto Re-billing if Self-cancellation is disabled?

No. When self-service cancellation is turned off, members are also unable to cancel their auto re-billing on their own.

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