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Inactive Notices (Type B) - Automatic emails that are triggered when a member cancels
Inactive Notices (Type B) - Automatic emails that are triggered when a member cancels

Learn more about the automatic email that's sent when a membership is canceled.

Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

Automated Emails Overview

As a membership platform, Join It supports our customers by automating the membership life-cycle. Typically, these automated emails save our customers 100s of hours per month - and automated emails can be triggered across a variety of different events.

One of these membership life-cycle events is when a membership is canceled - if a membership is canceled, then the system will send an Inactive Notice (Type B), or less formally, an membership cancelation notice.

As an aside, there's a separate email called Inactive Notice (Type A) which is triggered when a membership expires cancels (rather than it being explicitly canceled). These automated emails can be customized separately to support separate messaging to folks who expire (higher likelihood of renewal) than folks who cancel (lower chance of reactivation).

​Details of Inactive Notices (Type B)

These cancelation notices will be delivered to members when their membership is canceled.

If a member chooses to renew their membership by clicking on the 'Renew Membership' button, then we'll take them directly to the renew form with their current information populated and ready for confirmation.

Features of Inactive Notices (Type A) emails

  • "Call To Action" to renew with unique link:

  • Customizable message (can be set by Membership Type): Many organizations will include custom messages in these cancelation notices to personalize the message.

  • Adjust which admins are notified: In the Communications tab, organizations can adjust which admins are included on BCC of this type of message.

Example of an Inactive Notice (Type B)

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