Summary
As a membership platform, Join It supports organizations by automating the entire membership life cycle. These automated emails often save customers hundreds of hours each month by replacing manual outreach with reliable, event-based notifications.
One important part of this automation is recurring billing. When members have automatic payments enabled, Join It can send an email notification any time a payment attempt fails. These messages are called Failed Payment Notifications.
When Failed Payment Notifications Are Sent
Join It will send a Failed Payment Notification whenever a payment attempt cannot be completed due to an issue with the member’s payment method. This most commonly occurs on memberships with recurring billing.
Common reasons for failed payments include:
Expired card
Insufficient funds
Card canceled or declined by the bank
How 'Retry' Logic Works
When a payment attempt fails, Stripe notifies Join It and a Failed Payment Notification is sent to the member.
Your connected Stripe account controls the retry schedule and overall policy for handling failed payments. We recommend Stripe’s Smart Retry feature, which automatically optimizes the timing of future attempts. You can also set a maximum number of retries.
You can adjust these settings directly in Stripe: https://dashboard.stripe.com/settings/billing/automatic
Screenshot Description: Showing the page to set up the retries in Stripe
What’s Included in a Failed Payment Notification
Each Failed Payment Notification includes:
A clear call to action to update the payment method. This includes a unique, secure link to a hosted update page so members can make changes without logging in.
Organization name
Membership type name
Membership price
A message with details and instructions
Example of Failed Payment Notification
Related Resources
If you’d like to learn more about other automated email types, see: