Join It has seamlessly integrated with SurveyMonkey, empowering Organizations to effortlessly collect feedback from their members. This collaboration enhances engagement and retention strategies by providing valuable insights.

This integration allows you to automatically send a SurveyMonkey survey to members based on two triggers:

You can apply these triggers to all Membership Types or only selected ones.

Screenshot Description: Showing the SurveyMonkey options

You can configure the automation to send a survey when someone first joins your Organization. This is useful for collecting information that’s valuable in aggregate but not essential for the member’s database record. For example, many Organizations collect marketing feedback such as “How did you hear about us?”

Another way that you can setup your SurveyMonkey automation is to automatically send a survey when a member goes inactive with your Organization. 

This functionality enables Organizations to stay informed about member churn by collecting feedback that could potentially prevent members from going inactive in the future.

To learn more about creating a survey, here's a helpful link directly from SurveyMonkey that goes over step-by-step on creating a survey: https://help.surveymonkey.com/en/surveymonkey/create/creating-a-survey/

Yes, SurveyMonkey does require to have a paid account with them to be able to use this integration on their side.