Member-to-member messaging allows members of your organization to contact each other directly through your Member Directory. This feature is optional and can be enabled or disabled by an organization admin.
When enabled, members can send messages to one another without their email addresses being shared publicly.
What is member-to-member messaging?
Member-to-member messaging lets logged-in members:
Browse your Member Directory
View other members’ profiles
Send private messages to other members within your organization
Messages are delivered through Join It and are tied to a member’s account.
How org admins can enable member-to-member messaging
Only organization admins can enable this feature.
Log in as an organization admin
Navigate to Settings
Open Member Directory settings
Enable Member-to-Member Messaging
Save your changes
Once enabled, messaging options will appear within the Member Directory for eligible members.
Explanation of the member experience
When messaging is enabled:
Members can browse or search the Member Directory
When a Member identifies a Member that they want to email, they can click on the 'Send Message' button
A pop-up will appear and allow them to construct a message with a subject line and message body.
Privacy & Permissions
Member-to-member messaging is opt-in at the organization level
Messages are private between the sender and recipient
Personal email addresses are not exposed unless a member chooses to respond to a message
Org admins do not automatically see or monitor private messages
Frequently Asked Questions
Who is able to send messages?
Only 'active' members are able to send messages to other members. So, even if your member directory is 'public' and everyone is able to view your member directory - the only people who are able to send messages are accounts with an 'active' membership.
Why are messages delivered via email rather than a separate hosted inbox/message system?
People don't want another inbox to monitor. When we designed this system, we designed it to maximize adoption and make sure we're meeting our members where they already are! So instead of giving them another inbox to monitor, we make sure to deliver the messages (and let them respond!) directly into their existing email inbox.