Summary
When a membership record is created by an organization admin on behalf of a member, a password is not automatically set for that member.
To address this, Join It provides a simple workflow that allows members to claim their account and set a password. Once completed, members can update their account information, manage payment details, and view their membership status.
Steps to Claim Your Account
Step 1: Go to the Organization's Member Portal
The first step for a member to set their password is to visit the Member portal of the organization and then click 'Member Log In'.
Tip for Organizations:
To direct members straight to the login page, you can use the URL ending with /members.
Example: yourorganization.joinit.org/members
Description of screenshot: Highlighting the 'Member Log In' button
Step 2: Enter your Email Address
After clicking "Member Log In", you'll be prompted to enter your email address.
If you already have a password, you'll be taken to the standard login page.
If you do not have a password, Join It will automatically send you an email with a link to set one.
Description of screenshot: Login screen with Email entry field
Step 3: Check your Email for the Password Reset Link
If you didn’t have a password, you’ll receive an email with a Password reset link. Click the link to set your password.
Once your password is set, you’ll be redirected to view and manage your membership details.