Overview
If your organization has memberships that automatically re-bill, then you're going to run into cases where your memberships have failed payments.
When this occurs, Join It will automatically email a Failed Payment Notification prompting your members to update their billing information.
After a series of Failed Payment Notifications, their Membership will be automatically cancelled and the member will be notified with a Membership Cancellation Notice.
Instructions on Adjusting Failed Payment Settings
If you wish to adjust how the schedule for automatically re-trying Failed Payments, then you can adjust these settings within your Stripe account: Adjust Failed Payment Settings in Stripe.
We suggest keeping the setting as 'Use Smart Retries' and within '3 Weeks', but you can select whatever you prefer.
If you wish to adjust what happens after you've exhausted the amount of Failed Payments, then you can also do that here: Adjust Failed Payment Settings in Stripe.
We suggest making sure that the Subscription still cancels, as when the Subscription in Stripe is canceled then the connected Memberships will also be canceled. And when the respective Memberships are canceled, then Join It will process the appropriate tasks - such as sending a Membership Cancellation Notice and running any Automations (like updating the membership in MailChimp). But if you'd prefer that these folks stay Active then that's an available option.
Additional Resources for Adjusting Failed Payment Settings in Stripe:
Frequently Asked Questions
Do members get an automated email?
Yes, members receive automated Failed Payment Notifications when their payment fails.
Where can I edit these settings?
You can edit failed payment settings in your Stripe account. Follow these steps:
Log in to your Stripe account.
Navigate to the "Billing" section.
Click on "Automatic Billing Settings."
Adjust the schedule for automatically retrying failed payments.
Ensure that the subscription cancels after a certain number of failed payments to trigger necessary actions in Join It.
Why do Failed Payments Occur?
Failed payments can occur for a number of reasons:
Card is past its expiration date
Card has been cancelled because it's been reported lost or stolen
Bank returns that the attached payment method has insufficient funds
Bank returns errors or 'do not honor' for a list of other reasons
Failed payments are an unfortunate inevitability when it comes to collecting automatically re-billing payments -- but with the Failed Payment Notifications, Join It works to prevent these Membership Payments from not being collected / cancelled.
Contact Us with Any Questions
If you have additional questions on the Failed Payment notifications, feel free to chat with us! :)