Summary
Organizations on the Extra Package have the flexibility to choose which domain members use to access their Member Portal.
Using a Custom Domain provides a more professional, consistent experience for your members by keeping your branding front and center. It also helps build trust and familiarity since members are accessing the portal through your organization’s own domain.
Custom Domain
Organizations can use their own domain so that members access the portal through a familiar and branded URL. This involves setting up a DNS record, but once configured, your Member Portal will appear under your own domain.
For example, if your organization owns acmeclub.com, you could set up your portal at members.acmeclub.com.
Subdomain on members-portal.com
If you prefer a simpler setup without editing DNS records, you can use Join It's shared domain. With this option, you simply choose your subdomain, and members will access your portal at: acme.members-portal.com
Getting Started
If your organization is on the Extra Package, our team will be happy to help you set up a custom domain. This process requires manual setup by Join It.
To begin:
Locate your CNAME record within your DNS provider (e.g., GoDaddy, DNSimple, Namecheap, etc.).
Reach out to our Support team at support@joinit.com or through chat to share this information.
Our team will complete the setup and confirm once your custom domain is active.
Creating a CNAME Record
If you’re setting up a custom domain, you’ll need to create a CNAME record with your domain host.
Here’s how:
Log in to your DNS hosting provider (e.g., GoDaddy, Cloudflare, Namecheap).
Go to the DNS settings or DNS Zone Editor.
Add a new CNAME record with the following details:
Name / Host: the subdomain you want to use (for example, members).
Type: CNAME
Value / Points to: us-east-1.galaxy-ingress.meteor.com (this is where your portal will be directed).
Save your changes.
Once your CNAME record is created, send the details to Join It Support so we can finish connecting your custom domain.
Frequently Asked Questions
Is this available for my Organization?
This premium feature is available to all Organizations that are on the Extra Package. For more details on our Pricing, see our pricing table here: https://joinit.com/pricing