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Payment Confirmations - Automatic emails sent to confirm membership payments
Payment Confirmations - Automatic emails sent to confirm membership payments

Learn more about Payment Confirmation emails that are sent after a member is automatically re-billed for their membership

Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

Automated Emails Overview

As a membership platform, Join It supports our customers by automating the membership life-cycle. Typically, these automated emails save our customers 100s of hours per month - and automated emails can be triggered across a variety of different events.

One of the most powerful parts of our membership software is the ability to collect recurring payments, so that members don't have to manually renew each month.

When you're using automatic rebilling, you can configure an email to be triggered when a payment is collected - these are called Payment Confirmations.

Additionally, there's a separate automated email called Renewal Reminders (Type B) which can be configured to send ahead of an automatic payment, so that the member is never caught by surprise.

Details of Payment Confirmation Email

Payment Confirmation emails are automatically sent once an automatically re-billing membership payment is collected.

When an admin of your Organization is adding a member through the admin tools, then they can decide whether to send (or suppress) a Membership Payment email. 

Features of Membership Payment emails: 

  • Customizable message (can be set by Membership Type): Many organizations will include custom messages in the Payment Confirmations to personalize the message.

  • Adjust which admins are notified: In the Communications tab, organizations can adjust which admins are included on BCC of this type of message.  

Information Included in the Payment Confirmation Email

  • Organization's Name and Logo

  • Organization's Twitter, Facebook, and Website links

  • Name of Membership Type

  • Price of Membership Type

  • Button / CTA to View Membership

  • Customizable Confirmation Message

  • Member Information: Information provided by the Member during registration

Example of Payment Confirmation Email

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