Summary
For organizations with memberships that automatically re-bill, failed payments are bound to happen.
When this occurs, Join It automatically sends a Failed Payment Notification to the member, prompting them to update their billing details. If payment still cannot be collected after several attempts, the membership will be automatically cancelled, and the member will receive a Membership Cancellation Notice.
This process helps you maintain accurate membership records and ensures your revenue flow is protected.
How to Adjust Failed Payment Settings in Stripe
Failed payment behavior is controlled within your Stripe account.
To adjust retry schedules and cancellation rules:
Log in to your Stripe account.
Go to Billing → Automatic Billing Settings.
Modify the retry schedule for failed payments.
We recommend Use Smart Retries and a retry period within 3 weeks for best results.
Decide what happens after the final retry:
Recommended: Cancel the subscription. This ensures:
The connected membership in Join It is also cancelled.
Members receive a Membership Cancellation Notice.
Any linked automations (e.g., removing them from a Mailchimp list) run automatically.
Optional: Keep the subscription active if you’d rather members remain active despite payment issues.
Description of screenshot: Showing the Automatic billing settings page in Stripe
Common Reasons for Failed Payments
Payments can fail for several reasons, including:
Card expiration.
Lost or stolen card replaced.
Insufficient funds.
Bank declines due to security or “do not honor” messages.
Failed payments are an inevitable part of auto-billing. By keeping Stripe’s settings optimized and letting Join It handle notifications, you reduce the risk of lost revenue.
Additional Stripe Resources:
Frequently Asked Questions
Do Members get an automated email?
Yes. Join It sends Failed Payment Notifications immediately after a payment fails, prompting members to update their billing info.
Where can I edit these settings?
In your Stripe account under Billing → Automatic Billing Settings.