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Automated Emails
Inactive Notices (Type A) - Automatic emails sent when a membership expires
Inactive Notices (Type A) - Automatic emails sent when a membership expires

Learn more about this automated email that's delivered upon the expiration of a membership.

Mitch Colleran avatar
Written by Mitch Colleran
Updated over a week ago

Automated Emails Overview

As a membership platform, Join It supports our customers by automating the membership life-cycle. Typically, these automated emails save our customers 100s of hours per month - and automated emails can be triggered across a variety of different events.

One of these membership life-cycle events is when a membership expires - if a membership crosses it's Expiration Date, then the system will send an Inactive Notice (Type A), or less formally, an expiration notice.

As an aside, there's a separate email called Inactive Notice (Type B) which is triggered when a membership explicitly cancels (rather than crossing it's expiration date). These automated emails can be customized separately to support separate messaging to folks who expire (higher likelihood of renewal) than folks who cancel (lower chance of reactivation).

Details of Inactive Notices (Type A)

These expiration notices will be delivered to members when their membership expires.

On the expiration date, we'll automatically notify the member that their membership has expired with an email (example screenshot has been included below). This email will prompt them with an option to renew their membership.

If a member chooses to renew their membership by clicking on the 'Renew Membership' button, then we'll take them directly to the renew form with their current information populated and ready for confirmation.

Features of Inactive Notices (Type A) emails

  • "Call To Action" to renew with unique link:

  • Customizable message (can be set by Membership Type): Many organizations will include custom messages in these expiration notices to personalize the message.

  • Adjust which admins are notified: In the Communications tab, organizations can adjust which admins are included on BCC of this type of message.

Example of Inactive Notices (Type A)

Frequently Asked Questions

Can I scheduled these ahead of an Expiration Date?

Yep! We have the perfect automated email for that!

Check out the Renewal Reminders (Type A) to scheduled automated emails that are delivered ahead of the Expiration Date.

This feature is a part of our Starter Package, which you can try risk-free here.

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