Summary
Join It provides organizations with a range of options for communicating with their members via email. Among the most valuable are the Renewal Reminder emails, which are available in two types: Automated Renewal Reminders and One-Off Renewal Reminders.
This article outlines the key differences between these reminder types and provides a detailed guide on how to send one-off Renewal Reminders to your members.
Types of Renewal Reminders
Automated Renewal Reminders
Organizations can set up and customize automated Renewal Reminders to be sent out ahead of an expiration date. For example, members may receive a message 30 days before their membership expires.
Description of screenshot: Displaying where to create an Automated Renewal Reminder
One-off Renewal Reminders
In addition to automated Renewal Reminders, organizations can send one-off reminders using the Quick & Easy email tool. This option offers flexible targeting, allowing you to send reminders whenever needed. For instance, you can target memberships that expire between December 1st and January 1st.
Filtering Options for One-off Renewal Reminders
You can tailor your one-off Renewal Reminders using various targeting options:
Expiration Date: Target memberships based on a range of expiration dates.
Membership Type: Target memberships based on their membership type.
Status: Target memberships based on their status (e.g., Active, Expired, Pending).
Joined Date: Target memberships based on the date they joined.
Description of screenshot: Displaying the filtering options for one-off renewal reminders
Step by Step Guide
By following these steps, you can effectively manage and send personalized Renewal Reminders to keep your membership engaged and informed.
Navigate to the Quick & Easy Emails Tool
Use the side-bar navigation to go to Communication > Quick & Easy Emails.
Click on the "Send Emails" button or use one of the Renewal Reminders shortcuts to send to a pre-made segment.
Select Your Target Audience
Choose which Members to send the email to.
Customize the Renewal Reminder Template
Select the 'Renewal Reminder' template.
Add any additional text you want to include in the email.
Review and Send
Double-check your audience selection and the content of your message.
Once you’re satisfied, go ahead and send the reminder!
Description of screenshot: Displaying where to create the one-off renewal email
Helpful Related Resources
Automated Renewal Reminders:
To learn more about the Automated Renewal Reminders Type A (when a member is set to one-time billing) click here.
How Member renewals work:
To learn more about how Member renewal works click here.