This article will cover two related topics:
How members can cancel their memberships
How members can cancel their automatic re-billing (but keep the membership 'Active')
How members can cancel their memberships
As a member of an organization, you can cancel your membership at any time by logging into your membership portal.
Please note that canceling a membership cannot be undone. If you have any questions about the implications of canceling your membership with the organization, please reach out to a point of contact at the organization before proceeding.
Follow these steps to cancel your membership:
Login to your Join It account
After logging in, you'll be automatically redirected to your organization's member portal. Note: If you are also an admin of an Organization, then logging in will take you to your Organization's dashboard. While users that are only members will be taken directly to the member portal.
If you are an 'Active' member, then you will see a 'Cancel Membership' on your membership card.
To cancel, click 'Cancel Membership' and follow the prompt. If this membership automatically re-bills, there'll be an option to only cancel the automatic re-billing -- more details are below.
How members can cancel their automatic re-billing
Additionally, if the membership is set to automatically re-bill, then the option for members to only cancel their upcoming payment will be presented.
In this case, if the member cancels their automatic re-billing, then their status will stay 'Active' until the end of the current period that they've paid for.
Organizations can set a Cancellation Policy
Organizations have the ability to adjust the settings on whether Members can be canceled without contacting the Organization, so if you're unable to cancel your Membership yourself, then please contact the Organization directly.