We understand that plans change, that's why Join It offers a 14-day refund policy for subscription payments.

Our 14-day refund policy applies to Join It subscription payments, including:

To be eligible, your refund request must be submitted to our Support team within 14 calendar days of the charge.

Requests received more than 14 days after the charge are generally non-refundable.

We do not provide prorated or partial refunds for unused time remaining in a subscription period.

For example, if you cancel partway through your annual subscription and your payment falls outside of the 14-day refund window, we will not issue a partial refund for the remaining unused time.

Canceling your Join It subscription does not automatically refund your most recent payment.

Canceling your subscription prevents future Join It subscription charges. You can learn more about canceling your subscription here.

If you believe you were charged incorrectly or experienced another billing error, please contact our Support team so we can review the charge.

To request a refund, please contact our Support team and provide the email address associated with your Join It account and any relevant details about the charge.

Our team will review your request and let you know if any additional information is needed.

This refund policy does not affect any rights you may have under applicable consumer protection laws.