At Join It, we believe in delivering 'Superhero' level customer support. We're always happy to assist with any question(s) that you may have, no matter how big or small!
As a global company, we understand the importance of providing support across different time zones. That's why we have two shifts to ensure we can help organizations all around the world, providing almost 24-hour support during the week.
Here's our standard Support hours:
Monday to Friday:
First Coverage Window - From: 9am ET / 1:00pm GMT / 11:00pm AEST
First Coverage Window - Until: 8pm ET / 12:00am GMT / 10:00am AEST
Second Coverage Window - From: 12:00pm AEST / 2:00am GMT / 10:00pm ET
Second Coverage Window - Until: 9:00pm AEST / 11:00am GMT / 7:00am ET
Saturday/Sunday:
From: 12:00pm ET / 4:00pm GMT / 2:00am AEST
Until: 2:00pm ET / 6:00pm GMT / 4:00am AEST
Contacting Support:
You can reach Join It Support during our standard support hours via:
Live Chat: Available on any of our Joint It pages.
Email: support@joinit.com
Live Demo: You can grab a time that works well for a live Demo here.
Live Onboarding call: You can schedule a live call with our team here.
Our goal is to make your experience with Join It as seamless and efficient as possible. If you ever need assistance, don't hesitate to reach out. We're always here for you!